About iFIT
What is iFIT?
iFIT is a virtual fitness application based on patented interactive technology.
It offers professional workouts that automatically adjust your machine settings, providing an immersive experience. The
technology allows you to vary the incline, speed, resistance, and more, autonomously, to create a workout perfectly suited to your needs.
With iFIT, you have access to a huge library of unlimited workouts from around the world, suitable for all levels and interests, from weight workouts to yoga sessions to home machine workouts .
Getting started
Our machines are carefully designed to allow easy installation and use by our customers. However, if you wish, do not hesitate to contact us to obtain a quote for the assembly service by our technical team. Instructions for assembly and Getting Started can be
found in the user manual.
If your machine does not start, make sure it is properly assembled, powered by batteries (depending on model), properly plugged into an electrical outlet (depending on model), and the switch is in the reset position (depending on the model), and in the case of treadmills, make sure that the safety key is correctly inserted. Note: Treadmills must be connected to a grounded electrical outlet.
Is it compatible with other apps?
Currently, iFIT is compatible with Apple Care, Garmin Connect, Google Fit and Strava.
From the iFIT app on your smart device
(smartphone/tablet), select Settings -> Connected apps and choose the app of your choice for syncing.
From then on, the workouts you complete on iFIT will be reflected in the linked app.
How do I connect iFIT to my machine?
If your machine has a touchscreen: When you turn on your machine, you can log in to your iFIT account and navigate its features. Here's a link to a video that shows you how to do it
If your machine does not have a touch screen you will need to download the iFIT - At Home Fitness Coach application on your smart device (smartphone/tablet), available on the PlayStore and App Store. Make sure Bluetooth is turned on, then follow the instructions to pair device as shown in the user manual.
Can I use iFIT on my cell phone?
Thanks to the iFIT - At Home Fitness Coach app (available on the PlayStore and App Store), you can enjoy iFIT workouts wherever you are from your mobile phone (internet connection required).
If you want to connect your mobile phone to the machine, please refer to the question “How do I connect iFIT to my machine?” in the manual.
We would like to remind you that if your machine is equipped with a touch screen, you will not be able to connect the iFIT application from another device, that is, you will not be able to connect your mobile
phone or your tablet to the machine via Bluetooth.
Is it mandatory to use iFIT or can I perform workouts in manual mode?
You can choose to use your machine with or without iFIT. To use it in manual mode: If your machine is equipped with a touch screen, follow the instructions in the user manual.
If your machine is not equipped with a touch
screen: no action is necessary, you can use the machine in the traditional way.
Can I use my account on different machines?
iFIT is compatible with NordicTrack and ProForm machines. You can log in and keep your session open on multiple machines at the same time, while having the ability to perform workouts simultaneously with a single account.
I forgot my password
On https://www.ifit.com/ or on your machine's console, select the “Connect” -> “Forgot your password?” and enter your access email address. You will receive an email to reset your password
How do I contact an iFIT agent?
Our team are available Monday to Friday from 09:00am to 5:00pm (AEST), on 1800 993 770.
Can I suspend my subscription?
You have the option to pause your iFIT subscription at any time for a period of up to 90 days, in order to avoid consuming your subscription during this period and not to be charged.
To do this, access your profile on https://www.ifit.com/, then in settings -> subscription -> pause subscription.
Can I change my subscription?
You can change your iFIT subscription at any time.
To do this, access your profile on https://www.ifit.com/, then go to Settings -> Subscription -> Change or extend subscription
Can I cancel my subscription?
To cancel your subscription, please contact our subscription team
To do this, access your profile on https://www.ifit.com/, then go to Settings -> Membership -> Cancel Membership
Is the subscription automatically renewed?
Once you sign up for iFIT, the subscription will automatically renew unless you unsubscribe.
Can I change the console/videos language?
Your machine's console offers a choice of languages for your preference.
You can also filter videos in your preferred language and choose whether or not to enable subtitles.
Learn how to do this here.
How do I invite secondary users to my account?
With the Train plan, you benefit from a single user profile to record all your training data.
With the Pro plan, you have the option to invite up to 4 other users, each with their own profile (a total of 5 profiles). This option keeps personal information and training data
confidential.
You can send email invitations from your console or from ifit.com.
To do this, go to your profile, then in settings, select “secondary
users” and “invite user”.
The person who receives the email will need to follow the instructions to create their own profile.
Can I connect devices via Bluetooth?
You can connect Bluetooth headphones, chest straps (heart rate monitors)and smart devices (smartphone/tablet) from the iFIT app, depending on the model (for details, see your machine manual).
It is not possible to connect other devices apart from those mentioned here.
I paid with Google Pay / Apple Pay
For any questions relating to management carried out via Google Pay /
Apple Pay, you must consult the responsible platform directly.
My console screen stays white / won't load / loops
In this case, it is recommended to perform an operating system reset:
How to: Console Reset
It is essential to ensure that the console is constantly updated by following the “checking for updates video” to ensure optimal operation of the operating system. Additionally, it is recommended to turn off and disconnect the machine properly at the end of each workout session.
Workouts are locked despite an active subscription
First, make sure you're logged into an account that's currently paying and check that the subscription isn't paused. If the problem persists, please contact us from Monday to Friday from 09:00am to 5:00pm (AEST) on 1800 993 770
How do I reset my console?
You can factory reset your console by following the instructions in the user manual.
How to change from miles to kilometers?
If your machine is equipped with a touch screen, please follow these steps: Settings -> Device information -> Unit of measurement.
For details, see your machine manual.
My console does not display data / it is incorrect
First, make sure the reed switch is positioned correctly. Please see the troubleshooting guide in the user manual for details of how to do this.
How to: Adjust Sensor
If your machine is equipped with a touch screen and the problem persists despite the previous step, please reset the console by following the instructions in the user manual.
How to: System Reset
My console displays HELLO
Please press the button on your console marked “IFIT” or “Bluetooth” for approximately 40 seconds. After that, the console will resume normal operation.
I couldn't find an answer
Our team are available Monday to Friday from 09:00am to 5:00pm (AEST), on 1800 993 770.
I just received my product
I have just received my product, what should I do?
If you notice a problem or damage due to transport, you must notify us within 48 hours by Contacting us on 1800 993 770
Once you have verified that everything is in good order, you will need to carefully read the user manual before assembling or putting your machine into operation.
Questions about assembly
Our machines are designed so that users can easily assemble and use them. Detailed instructions for assembly and commissioning can be found in the user manual.
Cant find the manual? Request one here
What is a suitable location?
Our machines are intended exclusively for domestic use. They must under no circumstances be used in commercial, professional, rental or institutional settings or offered for rental.
It is important to store and use them in an
appropriate environment, protected from dust and humidity. Avoid placing them in places such as garages, cellars, sheds, summerhouses, porches, and patios.
It is essential to place the machine on a flat
surface while respecting the dimensions recommended in the user manual.
To protect the floor, it is strongly recommended to use a protective mat specially designed for this purpose.
How do I register my machine?
You can register your product here
Where can I find the model, version and serial number?
You will find this information on the product sticker. In most cases your machine will have two stickers (one on the frame and one on the mast/arm). For details, please refer to the first page of your manual in the upper left corner.
Maintenance
It is essential to carry out regular maintenance to ensure optimal operation of the machine and minimize wear of its components. Inspect and properly tighten all parts regularly, and replace any damaged or
worn parts immediately.
After each workout, clean the machine using a damp cloth and a small amount of mild soap, then be sure to dry it thoroughly.
Service and spare parts request
How to request technical support?
To request technical support, our team are available Monday to Friday from 9am to 5pm (AEST) on 1800 99 3770.
We remind you that it is imperative to use the same email address and registered serial number of your machine when contacting us for assistance.
If you have not done so already - You can register your product here within 28 days of purchase.
How to request spare parts?
Please follow this link to request spare parts
I can't register my machine / I'm missing information.
If you have any problems or questions regarding registering your machine, our team are available Monday to Friday from 9am to 5pm (AEST) on 1800 99 3770.
What does the warranty cover?
Please see the warranty terms:
NordicTrack
How do I move my machine?
Our machines are equipped with wheels (depending on the model) to facilitate their movement and storage.
Additionally, you can consult the user manual to properly disassemble and reinstall them in another room or residence.
Machines
My treadmill running belt becomes off-center/slips
It is recommended to check that the running belt is correctly centered
and tensioned. This simple procedure allows you to correct and avoid
possible problems.
For details of how to perform this user
maintenance, please refer to your user manual or check here
When turning on my machine, it declines by itself / the incline does not respond / does not match what is displayed on the screen
We would like to remind you of the proper
procedure to turn off the machine (at the end of the exercise):
1st. Press STOP.
2nd. Turn off the machine's switch.
3rd. Unplug the machine from the power outlet.
4th. Remove the security key
Failure to do so may result in your machine being misconfigured.
It is important to follow this procedure to
avoid any possible deconfiguration of the machine. Please turn off the machine in this way, wait 5 minutes, then turn it back on and perform the incline calibration, as detailed in your user manual.
How do I fold up my Treadmill?
At the end of our workout, we can fold our machine to save space, easily clean underneath, move it and even store it. Always unplug the electrical cable before doing so.
The first step is to ensure the tilt is at 0.
Next, lift the machine from the base, raising the structure until the safety latch engages in the folded position. To return the machine to
the working position, simply push it slightly backwards while gently pressing on the top of the safety latch with your foot. Then you can let the machine lower to the ground. Never allow children or animals underneath the machine when it is being raised or lowered.
How to: Fold Treadmill
How do I connect my heart rate monitor?
First, make sure the heart rate monitor is properly charged or has batteries depending on its model, and that it is compatible with the machine (our machines are compatible with most monitors using Bluetooth
technology).
To connect it to the machine, follow the
instructions provided and position it appropriately, then start your workout (turn on the machine). The console will automatically search for the heart rate monitor and pair it in approximately 30 seconds.
Maintenance:
As for maintenance, to clean the monitor, use a damp cloth with a small amount of mild soap. Then wipe it with a damp cloth and dry it thoroughly with a soft cloth. Never use alcohol, abrasive materials or chemicals to clean the monitor. Gently hand wash the strap and let it air dry.
Where can I buy Accessories ?
You can buy our range of accessories here:
NordicTrack Accessories
Which devices are compatible with my machine?
You can connect Bluetooth headphones, chest straps (heart rate monitors) and smart devices (smartphone/tablet) from the iFIT app, depending on the model (for details, see your machine manual).
Additionally, you can also listen to your
favorite music from your device through your machine's speakers,
depending on the model.
It is not possible to connect other devices apart from those mentioned here.